Privacy Policy

Last updated: 1 April 2026

1. Introduction

Tripinsync Ltd ("Tripinsync", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and share your personal data when you use our website and platform services, and explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered as a data controller with the Information Commissioner's Office (ICO). Our ICO registration number is available upon request.

2. Data Controller Details

The data controller responsible for your personal information is:

• Company: Tripinsync Ltd
• Registered address: 2 Kingfisher Way, Stockton-On-Tees, TS18 3EX, United Kingdom
• Email: [email protected]
• Telephone:

3. What Personal Data We Collect

Depending on how you use our services, we may collect and process the following categories of personal data:

• Identity data: full name, date of birth, driving licence number, national insurance number (where required for identity verification)
• Contact data: email address, postal address, telephone number
• Vehicle data: vehicle registration mark (VRM), make, model, V5C document details, MOT and insurance records
• Financial data: payment card details (processed by our PCI-DSS compliant payment provider; we do not store full card numbers), transaction history
• PCN and appeal data: penalty charge notice details, appeal correspondence, evidence documents, legal submissions
• Usage data: IP address, browser type, pages visited, time and duration of visits, device identifiers
• Location data: approximate location for parking search and EV charging features (with your explicit consent)
• Communications data: messages you send us via our contact form, email, or chat widget

4. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases:

• To provide our platform services and fulfil our contractual obligations to you (Contract)
• To process PCN appeals and communicate with issuing authorities on your behalf (Contract / Legitimate Interests)
• To verify your identity in compliance with UK anti-fraud requirements (Legal Obligation)
• To process payments and manage your account (Contract)
• To send you service-related communications and account notifications (Contract)
• To send you marketing communications where you have consented or where we have a legitimate interest (Consent / Legitimate Interests)
• To improve our platform through analytics and user feedback (Legitimate Interests)
• To comply with our legal obligations, including data retention requirements and regulatory reporting (Legal Obligation)

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected. Account data is retained for the duration of your account plus six years following closure (to comply with the Limitation Act 1980). PCN and appeal records are retained for seven years. Financial transaction records are retained for six years in accordance with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restriction — to request that we restrict processing of your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — to request human review of any solely automated decisions that significantly affect you

To exercise any of your rights, please contact us at [email protected]. We will respond within one month of receiving your request.

7. Cookies

We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Contact and Complaints

If you have any concerns about how we handle your personal data, please contact our Data Protection Officer at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.